Refund policy

Refund Policy - Wine Purchases

In the rare instance that you are not satisfied with a wine purchased from Bec Hardy Wines we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs).

You must let us know that you are not satisfied within 14 days of buying the wine and we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.

Typically you will be required to return the remaining unopened bottles of the wine in question to our McLaren Vale Cellar Door for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.

If we reasonably believe that a buyer is abusing our Quality Guarantee, we reserve the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer and cancel any pending orders.

Please note that our Refund Policy / Quality Guarantee does not apply to goods that are marked as “Sold as is – no refunds or returns accepted”, or for wine that is from a vintage 5 years or more prior to the purchase year.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.

Refund Policy - Wine Tastings, Garden Tours and Events

To receive a full refund for bookings made for the kitchen, wine tastings, group tastings, garden tours and events, Bec Hardy Wines requires cancellation 72 hours prior to the booked date.  

Cancellations & Rescheduling
•    Bookings can be rescheduled to another date at no additional charge once per original booking. 
•    Rescheduled bookings must be for a date within 12 months of the original booking.
•    Cancellations made less than 72 hours prior to the booked time will not receive a refund of the booking fee.
•    Multiple reschedules or rescheduling followed by cancellation beyond the 72-hour window will be treated as a standard cancellation, and no refund or credit will be issued.

Weather or Change-of-Mind
•    Hot Weather: If the forecast temperature for McLaren Vale is over 35°C on the day of your booking, you may cancel at any time and receive a refund of the booking fee.
•    All Other Weather Conditions: Cancellations due to cold, wind, rain, or general weather preference are not eligible for a refund. Rescheduling in these cases follows the rules above.

Abuse of Policy
•    Any attempt to repeatedly reschedule or cancel bookings to bypass the standard cancellation policy will void the reschedule option and any refund/credit.

Refund Policy - Premium Picnics

To receive a full refund for bookings made for premium picnics, Bec Hardy Wines requires a written cancellation 7 days prior to the booked date. 

Refund Policy - Weddings and Other Functions

Please contact experiences@bechardy.com.au for full Terms & Conditions