Ensuring Fast and Efficient Wine Deliveries: Tips and FAQs

Ensuring Fast and Efficient Wine Deliveries: Tips and FAQs

Getting your wine to you as quickly as possible is our top priority. Our internal service standard ensures that your order typically leaves our McLaren Vale warehouse within two working days of being placed.

Efficient and Unattended Deliveries

For the fastest and most efficient deliveries, please include detailed instructions on where your wine can be safely left if you are not home, or provide a manned delivery address. This will help avoid delays with re-delivery. Please consult our Delivery Policy as there are some risks attached to providing 'authority to leave' instructions.

Tracking Your Order

If you have an initial query about your delivery, the quickest way to get information is to check the tracking on your order. Tracking information is sent to you once your order is dispatched from our warehouse. There may be a delay between your wine being collected and the first scan, as some courier companies do not scan at the time the wine is collected but when it reaches their Adelaide depot. You can also access tracking information in your account. We recommend registering for ShopPay at the time of purchase on our website and downloading the Shop App to keep your tracking information at your fingertips for our deliveries and all deliveries using Shopify-based websites.

Please note that during peak delivery periods like Christmas and Cyber Week, tracking information may not be updated as frequently as usual.

Partial Deliveries

If you've received some of your order but not all of it, don't worry. While your order will likely have left us together, orders can sometimes be split in transit. This is particularly common during peak periods such as Christmas and Cyber Week but is usually nothing to worry about.

This means you might receive part of your order one day and the rest within five working days.

If you haven't received the remaining part of your order after five working days, please feel free to contact us (see details below).

Courier Companies

We have been working with three of Australia’s largest and most trusted courier companies for over a decade – Australia Post, Couriers Please, and Aramex. They have helped us deliver tens of thousands of boxes of wine each year to customers all over Australia and continue to do so. For some local deliveries, we also use Fleurieu Logistics.

We split our deliveries across these companies because no single provider can handle all our orders, especially during busy times. This helps us ensure your wine is delivered quickly.

If you have a preferred carrier from our service providers, you are welcome to express your preference at the time of ordering. Simply add your request to the delivery instructions when checking out, and we will make every effort to use your preferred carrier.

How You Can Help

Preferred Carrier

If you have a preferred carrier from our service providers – Australia Post, Couriers Please, Aramex, or Fleurieu Logistics – please let us know in the special delivery instructions at the time of ordering online. We will do our best to use this preferred carrier.

Authority To Leave
Please include detailed instructions on where your wine can be safely left if you are not home. The more detailed and precise, the better.

First Point of Contact

While online tracking is very helpful, you may still have a query about your delivery. In these circumstances, we encourage our customers to contact us directly rather than the courier company. We have more direct contact channels available to carriers and experience in what to ask and look for. Most importantly, it saves our customers from hitting a frustrating roadblock or experiencing extended response times when trying to contact the courier companies.

Need Help?

Please remember that we are doing our absolute best to get your wine to you as quickly as we can. The earlier you receive it, the sooner you can enjoy it, and the sooner you might order more! 😊

If you need help, you can contact us in the following ways:

Finally, we understand that delivery issues can be frustrating. Our emails, LiveChat, and phones are all manned by our small team, so please keep your communication polite and respectful.

Cheers,

Bec Hardy