After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). We will then attempt to deliver your purchase/s from our cellar door at McLaren Vale via our preferred carriers Australia Post, Fastway or Couriers Please. Depending on your location within Australia, the delivery time will vary between 1 and 10 days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.
Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery may be left at the nearest Australia Post office or freight depot.
If you are unavailable at the time of delivery, your wine will be left according to any special delivery instructions you have provided to us. In the event that you have not provided us with such instructions, your wine will be delivered to the closest Post Office (for Australia Post deliveries) or returned to the nearest courier depot (for deliveries via Couriers Please or Fastway). Couriers Please or Fastway will then attempt to arrange a convenient time for delivery.
In the event that you are unable to take delivery of your wine after 10 days, Australia Post, Fastway or Couriers Please may return the wine to us and additional charges will apply and no refund will be available.
Where delivery instructions provide us with an ‘Authority to Leave’ and the wine has been delivered by courier or Australia Post as per your instructions, the wine is immediately your responsibility, even if it is left unattended. Bec Hardy Wines and its contractors associated with the delivery do not accept responsibility for any loss or damage resulting from this ‘Authority to Leave’ delivery method.
We cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges may be applied to a request for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
If you receive a case of wine with one or more broken bottles, simply let us know within 2 working days of the date of delivery and we will issue you with a refund equal to the price paid by you for the broken bottle(s).
In the rare instance that you are not satisfied with a wine purchased from Bec Hardy Wines we are more than happy to provide you with a full refund for purchases of the relevant wine by you (excluding freight costs).
You must let us know that you are not satisfied within 14 days of buying the wine and we’ll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.
Typically you will be required to return the remaining unopened bottles of the wine in question to our McLaren Vale Cellar Door for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.
If we reasonably believe that a buyer is abusing our Quality Guarantee, we reserve the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer and cancel any pending orders.
Please note that our Refund Policy / Quality Guarantee does not apply to goods that are marked as “Sold as is – no refunds or returns accepted”, or for wine that is from a vintage 5 years or more prior to the purchase year.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.